Our gift certificates can only be used online on this site (as store credit) and are not redeemable for cash. If you have received a gift certificate but are not comfortable with online transactions, please mail us a printed copy of your gift certificate and we will process it manually.
We are proud to offer high-quality forks, and as such, our fondue forks carry a 90-day warranty against manufacturing defects. Should this occur to you, please contact us (form at the bottom of the website), and provide us with your order number a few details about what the problem is and we’ll send you replacement parts at no extra cost.
Gift certificates are not normally refundable, but if your request is received within a reasonable time period from the purchase date and applicable laws require such refunds, a refund will be provided.
The refund policy for fondue forks, batteries and spare handles will be posted shortly.